I spent 11 years at teapigs, building and growing its ecommerce business as Senior Ecommerce Manager. Ecommerce was run in-house – including customer service and fulfilment – and I worked across website builds and rebuilds, SEO, email marketing and operations.
I understand both the customer-facing experience and the work behind it: what your team can manage, where specialist support is useful, and how to make changes that work in practice.
I've worked on ecommerce and Amazon set-ups for Good Earth Tea, Tetley and Organic India, and manage email marketing for SPILL Tea.
“I bring that experience to your business: a practical roadmap, sensible priorities and hands-on delivery.”